Returns & Exchanges Policy

At OnlineShop, customer satisfaction is our top priority. We want you to have a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, our Returns & Exchanges policy is designed to make the process simple and transparent.

Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

• The product must be unused, unworn, and in its original condition
• The product should be returned with original packaging, tags, and accessories
• The return or exchange request must be initiated within 7 days of delivery
• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible

Non-Returnable Items

The following items are not eligible for return or exchange:

• Perishable goods
• Personal care or hygiene products
• Items marked as Final Sale or Non-Returnable
• Gift cards or downloadable products

Return Process

To initiate a return:

1. Log in to your OnlineShop account
2. Go to My Orders and select the item you want to return
3. Choose the reason for return and submit your request
4. Our support team will review and approve the request
5. Once approved, the product will be picked up or return instructions will be shared

Exchange Process

Exchanges are subject to product availability. Once the returned item is received and verified, a replacement product will be shipped. If the requested replacement is unavailable, a refund may be issued instead.

Refund Policy

• Refunds are processed after the returned product passes quality checks
• Refunds will be credited to the original payment method
• Refund processing time may take 5–7 business days after approval

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product. We will arrange a replacement or refund at no additional cost.

Shipping Charges

• Return shipping charges may be applicable depending on the reason for return
• Shipping charges are non-refundable unless the return is due to our error

Cancellation Before Shipping

Orders can be cancelled before dispatch. Once shipped, cancellation requests will be treated as returns.

Contact Us

For any questions related to returns or exchanges, please reach out to our customer support through the Contact Us page. Our team is always happy to help.